Privacy Policy

This Privacy Policy describes how Voltex (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us via our Contact page.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device information: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Includes browser version, IP address, time zone, cookie information, and how you interact with the Site. Shared with our processor Shopify.
  • Order information: Collected from you when you make a purchase. Includes name, billing address, shipping address, payment information, email address, and phone number. Used to fulfil orders, process payments, and communicate with you. Shared with our processor Shopify.
  • Customer support information: Collected from you when you contact us. Used to provide customer support.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications. You can opt out of targeted advertising by visiting:

Your Rights (GDPR & UK GDPR)

As a UK or EEA resident, you have the right to access, correct, update, or request deletion of your Personal Information. To exercise these rights, please contact us via our Contact page. Your Personal Information will be processed in accordance with the UK GDPR and applicable data protection laws.

Cookies

We use cookies to improve your browsing experience and to analyse site usage. You can control cookies through your browser settings. Please note that blocking cookies may affect some website functionality.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We encourage you to review this page periodically.

Complaints

If you would like to make a complaint, please contact us via our Contact page. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.