Refund & Returns Policy

Last updated: June 2026

At Voltex, we stand behind every product we sell. If you’re not completely satisfied, we’ll make it right.

✅ 30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, simply contact us within 30 days of receiving your order and we will arrange a full refund or exchange.

📋 Eligibility for Returns

To be eligible for a return, your item must be:

• In its original condition — unworn and undamaged
• In its original packaging
• Returned within 30 days of the delivery date

Items that have been worn, damaged through misuse, or returned after 30 days may not be eligible for a full refund.

📧 How to Start a Return

To initiate a return, email us at isaacsharry88@gmail.com with:

• Your order number
• The reason for your return
• Whether you would prefer a refund or exchange

We will respond within 1–2 business days with return instructions.

💰 Refund Processing

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are processed within 5–7 business days and will be credited back to your original payment method. Please allow additional time for your bank to process the payment.

🚨 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with a photo of the issue. We will send a replacement or issue a full refund at no cost to you — no return required.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Items that have been worn or used
• Items returned without original packaging

📞 Contact Us

For any returns or refund queries, contact us at isaacsharry88@gmail.com. This email is strictly for customer use only. Please include your order number in all correspondence.