Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

UK Shipping

We currently ship throughout the United Kingdom.

Estimated delivery time after dispatch:

Standard Shipping: 2–5 business days
Express Shipping (if selected): 1–2 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or periods of high demand.

International Shipping

International shipping may be available to selected countries.

Estimated delivery times:

Europe: 5–10 business days
Rest of World: 7–21 business days

International delivery times are estimates only and may vary depending on customs processing and local postal services.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Tracking Your Order

Where tracking is available, customers will receive tracking details via email once the order has been dispatched.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly supplied addresses. If you notice an error, contact us immediately and we will do our best to update the details before dispatch.

Delays, Lost or Missing Parcels

While we work with trusted delivery partners, shipping delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us and we will assist in investigating the shipment.

Customs & Import Charges

For international orders, customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities. These charges are not included in the purchase price or shipping cost.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and the damaged item. We will review the issue and arrange an appropriate resolution.